ICE Chat & Email has what we call ‘Skillsets.’ Think of skillsets as groups of operators/Chat representatives. Operators can be part of one or more groups of skill sets. ICE allows your organization to separate/define who supports what.
ICE Chat & Email has what we call ‘Skillsets.’ Think of skillsets as groups of operators/Chat representatives. Operators can be part of one or more groups of skill sets. ICE allows your organization to separate/define who supports what.