Creating Conversations for Every Business Who Want More from Chat

Customer Engagement Simplified: A cloud-hosted integrated Chat platform with a robust self-learning knowledge base

Chat with your website visitors and convert them into customers

Make Every Interaction Count

ICE Click-to-Chat is live chat software that makes it easier for the website visitors to converse with you and get their questions answered. Whether you want to offer help to your existing customers or answer questions of potential customers, our online chat service lets you interact, acquire, and support your customers.

Have your agents chat with visitors when they ask a question, or initiate a chat proactively by tracking the pages that the visitor has visited using our live chat solutions and strategically engage the customers at key decision points.

You Can Offer The Best Customer Service in Real-Time

With ICE Click-to-Chat installed on your website, your customers won’t have to wait for someone to answer their questions. Your agents are just a click away and ready to assist. Additionally, you have access to invaluable data about your customers with previous chat history feature. With this information, your live chat customer service support would be FASTER and more SATISFYING for your customers.

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Features

Etech Technology Solutions, ETS, develops each of its product features to include various functionalities needed for operational efficiencies. ICE Click-to-chat is designed, equipped, and developed for companies of all sizes and all industries.

 

The platform equips your agents with tools and information that would enable them to amplify your sales and deliver quality customer support.

General Features
Business Intelligence
Chat Operator Console
Chat Admin Console
Supervisor Console
Marketing & Strategic Support
General Features

  • Easy Integration with Your Website
  • Browser-Based Application
  • SSL Secure Chat (HTTPS)
  • Online/Offline Status
  • Real-time Chat Monitoring
  • Automatic Chat Distribution
  • Online Conversion Tracking
  • Typing Indicator

Free Trial

 

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Business Intelligence
  • Advanced Knowledgebase(KB)
  • Integration
  • Negative/Poor Survey Alerts
  • Website Traffic Analysis
  • Service Level
  • Survey Analysis
  • Call Center Reports & Analytics

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Chat Operator Console

  • Visitor List
  • Geographic Info of Customer
  • Navigation Listing
  • Referring URL’s
  • Previous Chat History
  • Pop-ups and Sound Alerts
  • Canned Greetings
  • Multiple Chat Sessions
  • Chat Transfer to other
  • Operator/Department/Skill
  • Hotkeys
  • Canned Responses

Free Trial

 

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Chat Admin Console

  • Built-in Chat Button Images
  • Customizable Chat Buttons
  • Customizable Chat Window
  • Roles and Permission
  • IP Blocking
  • Profile Management
  • Defining Invitation Rules
  • Survey Management (Pre Chat Survey, Exit Survey, Operator Survey & Offline Survey)
  • Chat Transcripts
  • Set Canned Responses
  • Import/Export Canned Responses
  • Live Chat Link for Emails

Free Trial

 

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Supervisor Console
  • Real-time Chat Monitoring
  • Real-time Chat Engagement
  • Public/Private Messages
  • Informative Reports

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Marketing & Strategic Support
  • Proactive Chat
  • Post-Chat Survey
  • Scalability

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Strategizing your Decision

Engaging your website visitors with an innovative, customizable, and configurable software solution:

  • General Features
  • Business Intelligence
  • Chat Operator Console
  • Chat Admin Console
  • Chat Customer Console
  • Marketing & Strategic Support
  • Supervisor Console
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  • Easy Integration with Your
  • Website Browser Based Application
  • SSL Secure Chat (HTTPS)Online/Offline Status
  • Real-time Chat Monitoring
  • Automatic Chat Distribution
  • Online Conversion Tracking Typing Indicator
Try a Free Demo
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The ideal time to connect with your customers is when they are on your website

ICE Click-to-chat: Your customers are waiting on your website!