How can I upgrade my ICE package?

If you have purchased a paid and want to upgrade it, follow the steps given below:

  • Go to website.
  • Click on Login link located at the top of the website and login with your registered Email Address and Password.
  • Account Info page will be displayed where you can check the details of the currently paid package.
  • Click on the Change Plan link which will redirect you to the Plan Details page.
  • Select the package to upgrade. Example: If the current package is Chat Premium, then you can upgrade to Chat Ultimate.
  • You cannot change the No. of License while upgrading. No. of Licenses will remain same and is a non-editable field.
  • Click on Add Product.
  • Click on Proceed to Checkout and the Billing Information page appears.
  • You can change the billing details and then click on Continue to Checkout button.
  • Account Info page will open and click on Make Payment button.
  • On clicking the button, you will be redirected to the payment gateway page.
  • Provide the payment details and complete the Payment Transaction.
  • Once the transaction is completed, you can see the upgraded package available in the Account Info tab.

Note: If you have already purchased the higher paid package as one of the Chat Ultimate or Email Ultimate, then the package can only be downgraded.