How ICE Chat helped a healthcare company
The client is a leading US organization dealing in healthcare sector thereby managing to grasp attention of the relevant audience to its brand websites every month. The customers registering with the website encountered a constant issue of slow response from the agents over the phone. The client soon realized the need of integrating live chat to their website for better assistance to the customer thereby boosting up the responses from agent. The client was in dire need to adapt a real-time online engagement strategy.