Introducing a better way to acquire, engage and retain customers

Integrated Customer Engagement (ICE) offers a full suite of software for sales and customer service, with a CRM that rivals any in the marketplace. Helping you connect with your customers to grow revenue, accelerate sales and improve support

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Engage your customers through a true customer experience

Our customer engagement products are robust,flexible, and scalable to meet the needs of any business, regardless of industry.

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  • qeval

    Qeval

    Quality

    Agent Engagement

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    Chat

    Omni channel

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Engaging your website visitors with an innovative, customizable and configurable software solution

Integrated Customer Engagement delivers the best of both worlds in a simple, customer engagement solution. With its web-based platform and intuitive interface, ICE customer engagement solution offers value starting with the first customer interaction.

Seamless user interface and user experience
Extended support available for 24/7
Easy to integrate and use with multiple user roles and features
Highly secure interface which gains the trust of your customers

Industry Verticals​

How ICE Chat helped a healthcare company

The client is a leading US organization dealing in healthcare sector thereby managing to grasp attention of the relevant audience to its brand websites every month. The customers registering with the website encountered a constant issue of slow response from the agents over the phone. The client soon realized the need of integrating live chat to their website for better assistance to the customer thereby boosting up the responses from agent. The client was in dire need to adapt a real-time online engagement strategy.

How ICE Email helped a telecom company

Renowned to be the world’s leading retailer of telecom services, this company owns multiple individual businesses. Further, the company holds sound proficiency and experience in the same field but the gauge of operations proved out to be complex and costly to deliver steady responses to the rapidly growing customer inquiries. On an account, the email support team was receiving over 7,000 customer inquiries through email every month. However, only 4,900 emails could be responded within 48 hours. The goal of the client was to respond more mails within short time period.

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How ICE Email helped a event management company

The client is the largest event organizer in the US known to buy and sell live event tickets through classified ads. The company never compromises with its serious customer service. The agents of the company are allowed to avail all the possible means to ensure that customers experience prompt service from ticket purchase to delivery. With its team of over 120 members and generating millions of sales annually, the client receives extensive questions per day from to manage their ticket inventory of its members inside the platform. Consequently, the customer satisfaction level of the client reduced to 81%, after receiving the volume of these many questions.

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Start Using ICE Products For Your Business​

Live Chat ROI Calculator

Utilize our live chat ROI calculator to evaluate the impact live chat can have on your business. Begin by choosing what your website is intended to accomplish and follow the steps below:

Client Testimonials

Become An Affiliate

EnterICE Affiliate Program is your chance to start making some serious money online. Get recurring payments for customers you refer.

 

Integrated Customer Engagement’s Affiliate Program is your opportunity to begin profiting online. We’re a leading customer engagement platform for quickly developing online business advertising. Partner with us to earn a recurring commission every month and ask about our offering for those who close ten customers!

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