How can I downgrade my ICE package?

Question

Rajendra Vaghela · Accepted Answer

If a paid package is already purchased and you want to downgrade it, follow the steps given below.

Go to https://www.enterice.com/ website.
Click on Login link located at the top of the website and login with your registered Email Address and Password.
Account Info page will be displayed where you can check the details of the currently paid package.
Click on the Change Plan link which will redirect you to the Plan Details page.
Select the package to downgrade. Example: If the current package is Chat Ultimate, then you can downgrade to Chat Premium.
You cannot change the No. of License while downgrading. So, the Number of Licenses will remain same, and the field is disabled.
Click on Add Product button.
Click on Proceed to Checkout button and the Billing Information page appears.
You can change the billing details and then click Continue to Checkout button.
Billing Information & Payment Details will appear and click 'Change Plan' button.
As you click, you will be able to see the downgraded package available in the Account Info tab.

Notes: If you downgrade the package without the completion of its expiry, you will not get a refund.