Etech Global Services 
Any opportunity to improve call center operations is worth taking. Call monitoring and scorecards top the list. Call monitoring is a feature that allows you
If you know me, I consider myself a nice person. However when I receive terrible service, I try not to complain. I don’t kick and
In general, certain universal features should be included in all live chat software. This typically includes things like access to unlimited accounts, certain workflow enhancements,
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