Etech Global Services 
In today’s fast pace, convenience first world, customers want, and more importantly expect, great customer service. They expect that wherever they are, the companies they
It is a well-known fact that websites with live chat make more sales than others. It is one of the best methods available to clarify
As companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service came into play to ease
Quality improvement is dependent upon a commitment to two things — to monitor customer interactions and to use those interaction evaluations within a performance improvement
Customers are primarily viewed as the driving factor behind the overall success of a company. Therefore, companies are constantly battling each other to win that
Let us help you build an effective customer engagement strategy.
