Why am I not able to find any chats in the Operator Console after I have successfully logged into Single Login Application of ICE?

There are two reasons, if you are not able to view chats on the Operator Console:

  • The status of Operator is set Not Available in the Operator Console.
  • Until any visitor on the website does not request a chat clicking on chat button or accept a chat invitation, chats will not be received and displayed on the Operator Console.