What is ICE Chat & Email?

ICE Chat & Email is a platform that provides an easy and effective way to engage visitors when they need assistance solving an issue. With ICE Chat & Email, agents can always guide your visitors to an adequate answer and assist them with anything that is needed. Visitors can initiate chat sessions or respond to chat invitations based on company- defined rules. ICE Chat & Email will help you and your organization resolve issues with higher productivity and boosts satisfaction. (Please refer the User Manual)