(Secure Automation and Directed Remote Assistant).
Sandra offers an innovative way to allow custom and automated “assistance” to agents for more tedious aspects of chat sessions, increasing the number of chats they can handle and reducing the training required to present an Organization.
- SANDRA allows sensitive information like credit card numbers, passwords and other personal information to bypass agents.
- SANDRA assists agents with time-consuming chat task like collecting information from customers while in the chat process.
- Customer Organizations can use SANDRA to capture real-time data from our systems and provide it to their backend systems. (CRM, Time Tracking, Billing and ERP integration)
- Customer organizations can customize a predefined pattern to have their rules, logic and backend data included in a process, like ICE Chat.