How can I add offline messages, greetings which are displayed at the visitor’s chat window?

ICE allows adding Offline messages, Greetings, Waiting messages, Chat processing messages and Welcome back messages displayed at the visitors chat window.

To add or edit messages, go to Admin Console > Profile > Chat > Campaigns.

  • Select a Campaign from the list on Campaign Administration page and Click on edit.
  • Select the skills to edit for the respective campaign.
  • Edit Skill page appears for the respective skill. Edit the messages for respective skills.
  • Save the changes.