ICE allows adding Offline messages, Greetings, Waiting messages, Chat processing messages and Welcome back messages displayed at the visitors chat window.
To add or edit messages, go to Admin Console > Profile > Chat > Campaigns.
- Select a Campaign from the list on Campaign Administration page and Click on edit.
- Select the skills to edit for the respective campaign.
- Edit Skill page appears for the respective skill. Edit the messages for respective skills.
- Save the changes.