At Etech, we understand that one of the biggest hurdles companies have today is how can they improve their Customer Experience to help them stand out from their competition. Most everyone says they are performing some sort of “Quality Assurance”, but what does that really look like? And is it even effective?
QEval is Etech’s SaaS-based quality analytics platform, designed with Operations in mind, that is an intelligent and strategic solution designed for call centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner, assists companies in identifying opportunities and identifying actions to improve their processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – QEval is designed to meet any robust need. It has been developed on the basis of our real-time practical experiences while facing the day to day challenges.
- Identifies marketing insights
- Advanced reporting suite
- Streamline evaluation process
- Distinguish and quantify coaching needs
- User-friendly dashboards
- Provides immediate feedback
- Actionable insights into business and customer experience opportunities
- Recognize and measure agent behaviors
- Targeted performance improvement at agent level