Customer Engagements Software | ICE
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    Engage your Customer for
    a Great Customer Experience
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    Email Fulfillment &
    Ticketing – Technology Simplified

    Seamless Integration with ICE Chat
    Predefined Response Template
    Automatic Email Distribution
    Manage your High Volume of Emails and Enhance Productivity
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    Software Application for any Process
    Demands and Needs to Desired Outcomes, Simplified!
    Software Solution Unassumingly Flexible
    Build Anything Anytime
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    Effortless Call Center Monitoring and Optimization
    Flexible to Design your own QA Templates for any Process
    Built in Business Intelligence to Strategize and Drive Growth
    Unravel Hidden Opportunities with Advance Reporting
    Automated Analytics for Decision Support Systems

Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today’s competitive environment. ICE has Chat, Email, Custom application and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement and helps for an effortless flow of information that is secured and available at your finger tips.

All of these products are seamlessly integrated and comes with extra ordinary reporting capabilities that is very important for any strategic decision making process. You can dive deep into the data and pull out business intelligence information that enables you to compete in the market place.

Chat Customer engagement simplified. Unique integration for today’s challenges. Deep dive analytics for strategic decisions.
Email No more crammed Inbox. Insights to your client communication. Define your own SLA’s & measure key metrics.
FLO Software to work smarter. Designed workflow to work with you for daily needs. Customer requirements for desired outcomes.
QEval Dynamic Reporting Excellence. Simplified Calls, Chats and Email Evaluation. Business intelligence for strategic decisions.

Industry Verticals

Retail Telecom Health Care Education Insurance Travel

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