Etech Global Services Customer Engagement Simplified: A cloud-hosted integrated Chat platform with a robust self-learning knowledge base
ICE Click-to-Chat is live chat software that makes it easier for the website visitors to converse with you and get their questions answered. Whether you want to offer help to your existing customers or answer questions of potential customers, our online chat service lets you interact, acquire, and support your customers.
Have your agents chat with visitors when they ask a question, or initiate a chat proactively by tracking the pages that the visitor has visited using our live chat solutions and strategically engage the customers at key decision points.
You Can Offer The Best Customer Service in Real-Time
With ICE Click-to-Chat installed on your website, your customers won’t have to wait for someone to answer their questions. Your agents are just a click away and ready to assist. Additionally, you have access to invaluable data about your customers with previous chat history feature. With this information, your live chat customer service support would be FASTER and more SATISFYING for your customers.
Etech Technology Solutions, ETS, develops each of its product features to include various functionalities needed for operational efficiencies. ICE Click-to-chat is designed, equipped, and developed for companies of all sizes and all industries.
The platform equips your agents with tools and information that would enable them to amplify your sales and deliver quality customer support.
Easy Integration with Your Website
Browser-Based Application
SSL Secure Chat (HTTPS)
Online/Offline Status
Real-time Chat Monitoring
Automatic Chat Distribution
Online Conversion Tracking
Typing Indicator
Advanced Knowledgebase(KB) Integration
Negative/Poor Survey Alerts
Website Traffic Analysis
Service Level
Survey Analysis
Call Center Reports & Analytics
Visitor List
Geographic Info of Customer
Navigation Listing
Referring URL’s
Previous Chat History
Pop-ups and Sound Alerts
Canned Greetings
Multiple Chat Sessions
Chat Transfer to other Operator/Department/Skill
Hotkeys
Canned Responses
Built-in Chat Button Images
Customizable Chat Buttons
Customizable Chat Window
Roles and Permission
IP Blocking
Profile Management
Defining Invitation Rules
Survey Management (Pre Chat Survey, Exit Survey, Operator Survey & Offline Survey)
Chat Transcripts
Set Canned Responses
Import/Export Canned Responses
Live Chat Link for Emails
Real-time Chat Monitoring
Real-time Chat Engagement
Public/Private Messages
Informative Reports
Engaging your website visitors with an innovative, customizable, and configurable software solution:
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
ICE Click-to-chat: Your customers are waiting on your website!
