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QEval Features
- Agent Feedback and online coaching integrated
- Manage Customer Experience
- SaaS Web based solution
- Contact Effectiveness at a Glance
- Complete Workflow Process Support
- Simplified Processes Defined
- Real Time Performance Alerts
- Suite of Reports
- Unlimited Evaluation Forms
- Trend and Status Report
- Intelligent, customizable evaluation forms
- PCI and Recording Encryption
- Centralized administration and reporting
- Advance Search options
- Customizable Evaluations
- Flexible Scoring
- Online dispute resolution process
- Agent acknowledgement through e-signature
- Distinctive Role based Access
- Attach Call to Evaluation
- Real Time Reporting
- 5 Levels of Reporting
QEval allows your team leads, agents and/or supervisors to login to the QEval module
anytime to perform evaluations, review evaluations, analyze up-to-date reports to
drive agent skill effectiveness, and improve service and sales conversion. With
the access of variety of reports you can easily track overall quality scores, Agent
QA score, Team level score, parameter level score, trends for the parameters and
much more.
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