Features | ICE

Features

Features differentiate products and define its uniqueness. Features helps to communicate the product outlines and its capabilities. Etech Technology Solutions, ETS, develops each of its product features distinctively to include various functionalities needed for the operational efficiencies. Our product features are designed with the purpose to bring in benefits complementing and supporting your existing systems for your daily processes.

At ETS, we believe in identifying the solution for your problems. A product’s success is based on its apt utilization. With our products, Chat, Email, Flo and QEval, we will always deliver a solution to satisfy your needs making it easy to understand “what is in it for you”.

ChatEmailFloQEval
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General Features

  • Easy Integration with Your Website
  • Browser Based Application
  • SSL Secure Chat (HTTPS)
  • Online/Offline Status
  • Real-time Chat Monitoring
  • Automatic Chat Distribution
  • Online Conversion Tracking
  • Typing Indicator

Business Intelligence

  • Advanced Knowledgebase(KB) Integration
  • Negative/Poor Survey Alerts
  • Website Traffic Analysis
  • Service Level
  • Survey Analysis
  • Call Center Reports & Analytics

Chat Operator Console

  • Visitor List
  • Geographic Info of Customer
  • Navigation Listing
  • Browser and OS Details
  • Referring URL’s
  • Previous Chat History
  • Pop-ups and Sound Alerts
  • Webpage Push URL
  • Real-time Website Monitoring
  • Sound Alerts
  • Visual Alerts
  • Canned Greetings
  • Modify Canned Greetings
  • Multiple Chat Sessions
  • Chat Transfer to other Operator/Department/Skill
  • Built-in Spell Checker
  • Hotkeys
  • Canned Responses
  • Chat Transfer

Chat Admin Console

  • Built-in Chat Button Images
  • Customizable Chat Buttons
  • Customizable Chat Window
  • Remote Administration
  • Self Generating Scripts
  • User Group Management
  • Roles and Permission
  • IP Blocking
  • Profile Management
  • Defining Invitation Rules
  • Survey Management (Pre Chat Survey, Exit Survey, Operator Survey & Offline Survey)
  • Multiple Security Roles
  • Chat Transcripts
  • Set Canned Responses
  • Import/Export Canned Responses
  • Unlimited Website License
  • Live Chat Link for Emails

Chat Customer Console

  • Email Chat Transcripts
  • Print Chat Transcripts
  • Typing Indicator
  • Operator Profile with Image
  • SSL 128 Bit secured (HTTPS)

Supervisor Console

  • Real-time Chat Monitoring
  • Real-time Chat Engagement
  • Public/Private Messages
  • Raise a Hand Feature
  • Informative Reports

Marketing & Strategic Support

  • Proactive Chat
  • Post Chat Survey
  • Scalability
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