About Us | ICE

About Us

Etech Global Services is a leading provider of intelligent sales, service and technology solutions. For nearly 20 years we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.

 

Etech Technology Solutions (ETS), a technological division of Etech Global Services, develops software solutions by deploying cutting edge new age technology. ETS provides comprehensive software product development services that span multiple industry domains. Our software products are based on innovative functional ideas which fulfill client expectations and requirements, mold easily to integrate with the new latest technologies, and reduce cost while maximizing ROI. Using the expertise and experience in developing solutions for fortune 500 clients, ETS created Integrated Customer Engagement (ICE), a product that has Chat, Email fulfillment and FLO on a single common platform. ICE helps customers perform greater Customer Engagements and facilitates an easy flow of information that is secure and available at your finger tips.

Leveraging our commitment to provide quality products to our clients through our resources, expertise, domain knowledge, and experience, ETS continuously strives to provide businesses with efficient software products.

More about ICE -

Integrated Customer Engagement enables online businesses to deliver personalized, just-in-time, interactive assistance to each visitor with the help of live text, voice and video chat. Developed using cutting edge & latest technologies and hosted on cloud environment, ICE is a robust and preferable solution for any business wanting to provide instant support to their customers. ICE identifies your most valuable visitors by using our Chat Queue feature and converts your website visitors into buyers!

Improve your customer service by offering instant live chat via the web.

  • Technology at your doorsteps
  • Vertical Expertise
  • Scalable and Secure Business Solutions